WHO DO I CONTACT FOR MY EMR NEEDS?

For EMR break/fix issues: HelpDesk (734) 747-6766 Option #7 or or Shoretel – Ext: 10007

For EMR enhancement requests: Chelsea Bartscht EMR Analyst; x10211

For EMR Training Needs at ID, Neuro, Peds Neuro, Urology and Vascular, please contact: Nancy Mathison, EMR Education Specialist; x10554

For EMR Training Needs at Academic Derm, Academic Surgery, CATS, Colon & Rectal, Derm, DSA, General Surgery, PCCS and Rheumatology, please contact – Nicole Fick, EMR Education Specialist; x10319

EHR TIP OF THE WEEK:

REMINDER:

1.       Please remember to include the following information when you submit a helpdesk request to add location/providers:

a.       Location Name

b.      Provider Name (First and Last)

c.       Address

d.      Phone Number

e.      Fax Number

Resolved EHR Tickets:

·         Added column on Quick Referral to indicate if internal or external referral order

·         Quick Referral Pick lists have been updated with requests.

·         CATS only: Same day admit letter has now been reformatted.

WHO DO I CONTACT FOR MY EMR NEEDS?

For EMR break/fix issues: HelpDesk (734) 747-6766 Option #7 or or Shoretel – Ext: 10007

For EMR enhancement requests: Joselyn Foster, RMA EMR Analyst x10266

For EMR Training Needs:  Stephanie Thomas, EMR Education Specialist; x10669

EHR Tip of the Week:

REMINDER:

1.       Please remember to include the following information when you submit a helpdesk request to add location/providers:

a.       Location Name

b.      Provider Name (First and Last)

c.       Address

d.      Phone Number

e.      Fax Number

Resolved EHR Tickets:

·         Added column on Quick Referral to indicate if internal or external referral order

·         The Fluoride Varnish checkbox on the Nose/Mouth/Throat pop-up of the physical exam has been updated for ages 6 months through 16 years old.  Please see attached training document for more details.

·         Quick Referral Pick lists have been updated with requests.

WHO DO I CONTACT FOR MY EMR NEEDS?

For EMR break/fix issues: HelpDesk (734) 747-6766 Option #7 or or Shoretel – Ext: 10007

For EMR enhancement requests: Carrie Fauer, RN EMR Analyst; x10509

For EMR Training Needs:  Nancy Mathison, EMR Education Specialist; x10554

EHR Tip of the Week:

There are 5 ways in EMR to access patient appointments

5. From Postpartum Call:

REMINDER:

1.       Please remember to include the following information when you submit a helpdesk request to add location/providers:

a.       Location Name

b.      Provider Name (First and Last)

c.       Address

d.      Phone Number

e.      Fax Number

2.       Documentation of a patient’s Hysterectomy– This is important!

a.       Why? This is important for quality care because patients who have had a hysterectomy w/ removal of the cervix (and have no h/o abnormal Pap smears) would often unnecessarily be getting Pap smears done.  Testing in this population of patients is not needed.  This is also something that insurance payers are monitoring and if documentation is done incorrectly this can affect reimbursement.

b.      How do I document it? See attached.

Resolved EHR Tickets:

·         Quick Referral Updates:

o   Added column on Quick Referral to indicate if internal or external referral order

o   Obstetrics/GYN > UMHS > Added location ‘UMHS Center for Vulvar Diseases’

o   Behavioral Health/Psychiatry > SJMHS > Added locations for ‘St Mary Mercy Outpatient Psychiatric Service’

o   Referral and Therapies Non-Preferred > Added ‘Other’ as an Group option for all Specialties

o   Added an Internal referral column to the grid on the referral pop up.  A ‘Y’ in this column indicates a IHA internal referral; a ‘N’ indicates an external referral.

WHO DO I CONTACT FOR MY EMR NEEDS?

For EMR break/fix issues or enhancement requests: HelpDesk (734) 747-6766 Option #7 or or Shoretel – Ext: 10007

For EMR Training Needs: Melissa Clive, EMR Education Manager; (734)747-6766 x10545

EHR Tip of the Week:

REMINDER:

       Please remember to include the following information when you submit a helpdesk request to add location/providers:

       Location Name

      Provider Name (First and Last)

       Address

      Phone Number

      Fax Number

Resolved EHR Tickets:

On occasion a second signature would show on the Anticoagulation document. It will now only display one provider signature.

Added column on Quick Referral to indicate if internal or external referral order

Historical Referrals will no longer pull to the Patient Ticket.

WHO DO I CONTACT FOR MY EMR NEEDS?

For EMR break/fix issues: HelpDesk (734) 747-6766 Option #7 or or Shoretel – Ext: 10007

For EMR enhancement requests: Joselyn Foster, RMA EMR Analyst x10266

For EMR Training Needs:  Stephanie Thomas, EMR Education Specialist; x10669

EHR Tip of the Week:

REMINDER:

1.       Please remember to include the following information when you submit a helpdesk request to add location/providers:

a.       Location Name

b.      Provider Name (First and Last)

c.       Address

d.      Phone Number

e.      Fax Number

2.       Documentation of a patient’s Hysterectomy– This is important!

a.       Why? This is important for quality care because patients who have had a hysterectomy w/ removal of the cervix (and have no h/o abnormal Pap smears) would often unnecessarily be getting Pap smears done.  Testing in this population of patients is not needed.  This is also something that insurance payers are monitoring and if documentation is done incorrectly this can affect reimbursement.

b.      How do I document it? See attached.

Resolved EHR Tickets:

·         On occasion a second signature would show on the Anticoagulation document. It will now only display one provider signature.

·         Changes for the BCN tobacco cessation workflow:  tobacco cessation document automatically generates offline, task description includes instructions to the user to fax the letter to BCN and to send to the patient via portal or mail.

·         When billing for 3 minutes on the Tobacco Cessation for BCN, when you submit the charges the document will now generate properly. 

·         Added column on Quick Referral to indicate if it is an internal or external referral order

·         Quick Referral Pick lists have been updated with requests.

·         On Disease Management, You now have the ability to mark “normal” or “abnormal” for the diabetic foot exam. 

·         The Fluoride Varnish checkbox on the Nose/Mouth/Throat pop-up of the physical exam has been updated for ages 6 months through 16 years old.  Please see attached training document for more details.

EHR Tip of the Week:

Looking for a lab letter that will allow you to pull a specific timeframe?

Then, the Custom Date Lab Letter is for you!

When you receive a request from a patient to have the last calendar year of results, for example, follow the steps below: